Cancellation & Refund Policy

1.1 User-initiated cancellation

Users may cancel their subscription, coaching plan, or booked session at any time through the Unlimitr platform.

Cancellation requests must be made via the app, website, or by contacting our support team.

1.2 Session-based cancellation

Before session start: Sessions can be cancelled or rescheduled up to 24 hours before the scheduled time without penalty. (If your booking shows a different window, that window applies.)

Late cancellation / no-show: Cancellations made after the allowed window or missed sessions may be marked as consumed and will not be eligible for refund or rescheduling.

1.3 Subscription cancellation

Subscription cancellations will be effective at the end of the current billing cycle.

No partial refunds will be issued for unused time within an active subscription period unless otherwise specified.

2.1 Eligibility for refunds

Refunds may be considered under the following conditions:

• Duplicate payment or billing error
• Service not delivered due to technical issues from Unlimitr’s end
• Cancellation within the eligible refund window (if applicable to the plan)
• Exceptional cases evaluated at the sole discretion of Unlimitr

2.2 Non-refundable cases

Refunds will not be provided in the following cases:

• Change of mind after service activation
• Partial usage of a plan or completed sessions
• Missed sessions due to user unavailability
• Failure to follow program guidelines or coach recommendations

Approved refunds will be processed within 30 business days from the date of approval.

Refunds will be credited back to the original mode of payment.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Users may reschedule sessions within the allowed timeframe via the platform.

Unlimitr reserves the right to reschedule sessions due to coach availability or unforeseen circumstances, with prior notice to the user.

Unlimitr reserves the right to suspend or terminate services:

• In case of violation of terms and conditions
• Misuse of the platform or abusive behavior toward coaches
• Any fraudulent activity

In such cases, refund eligibility will be assessed on a case-by-case basis.

For any cancellation or refund-related queries, please contact us:

• Email: support@unlimitr.com
• Website: https://unlimitr.com/
• Support: Available via in-app chat

Unlimitr reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the platform.